ReproConnect - Intermittent email delays with file transfer notifications – Incident details

All systems operational

Intermittent email delays with file transfer notifications

Resolved
Degraded performance
Started over 3 years agoLasted about 2 hours

Affected

Email delivery

Degraded performance from 4:50 PM to 7:11 PM

Updates
  • Resolved
    UTC
    Resolved
  • Identified
    UTC
    Identified

    Our email delivery provider has reported further delays with notificiations. We will update here once they report things as resolved.

  • Resolved
    UTC
    Resolved

    Email delivery for file transfer notifications is back to normal.

  • Identified
    UTC
    Identified

    We are seeing delivery delays with file transfer notification emails. Our email delivery provider has confirmed they are working on the issue.

    You should still be receiving these notification emails, but they might be taking longer than normal to reach your inbox.

    In the meantime, make sure to keep an eye on the "Transfers" screen in your Control Center. You can turn on desktop notifications to get instant alerts when a transfer is received.

    https://updates.reproconnect.com/en/desktop-notifications