ReproConnect - AWS issue impacting FileRocket file transfers and email notifications – Incident details

All systems operational

AWS issue impacting FileRocket file transfers and email notifications

Resolved
Degraded performance
Started almost 4 years agoLasted about 3 hours

Affected

Email delivery

Degraded performance from 5:29 PM to 8:03 PM

FileRocket file transfers

Degraded performance from 5:29 PM to 8:03 PM

Updates
  • Resolved
    UTC
    Resolved
  • Monitoring
    UTC
    Monitoring

    AWS has identified the issue, implemented a fix, and service has mostly recovered. File transfers should be flowing normally again, though email notifications might still be delayed.

  • Identified
    UTC
    Identified

    AWS appears to be having network connectivity issues in the Ohio datacenter, impacting Filerocket file transfers and email notifications.

    Most file transfers still seem to be working, though you may not be receiving email notifications. Please keep an eye on your planroom Control Center or at https://app.filerocket.com in the meantime to ensure you don't miss a transfer.

    We will update when we have more information.