Planroom websites - Operational
Planroom websites
Control center - Operational
Control center
Document viewing - Operational
Document viewing
Email delivery - Operational
Email delivery
Electronic bidding - Operational
Electronic bidding
FileRocket file transfers - Operational
FileRocket file transfers
Support system - Operational
Support system
Notice history
View current statusFeb 2023
- Resolved · UTC
- Identified · UTC
Our email delivery provider has reported further delays with notificiations. We will update here once they report things as resolved.
- Resolved · UTC
Email delivery for file transfer notifications is back to normal.
- Identified · UTC
We are seeing delivery delays with file transfer notification emails. Our email delivery provider has confirmed they are working on the issue.
You should still be receiving these notification emails, but they might be taking longer than normal to reach your inbox.
In the meantime, make sure to keep an eye on the "Transfers" screen in your Control Center. You can turn on desktop notifications to get instant alerts when a transfer is received.
- Resolved · UTC
Email delivery for file transfer notifications is back to normal.
- Identified · UTC
The email delivery provider that handles all the notifications for file transfers is currently experiencing delays. They are working on the issue, and we will update here when it is resolved.
In the meantime, make sure to keep an eye on the "Transfers" screen in your Control Center. You can turn on desktop notifications to get instant alerts when a transfer is received.
- Resolved · UTC
Email delivery for file transfer notifications is back to normal.
- Monitoring · UTC
Emails are being delivered more rapidly now and you should be seeing normal delivery times shortly.
- Identified · UTC
We are seeing delivery delays with file transfer notification emails. Our email delivery provider has confirmed they are working on the issue.
You should still be receiving these notification emails, but they might be taking longer than normal to reach your inbox.
In the meantime, make sure to keep an eye on the "Transfers" screen in your Control Center. You can turn on desktop notifications to get instant alerts when a transfer is received.
Jan 2023
No notices reported this month
Dec 2022
- Resolved · UTC
- Monitoring · UTC
We are seeing significant numbers of emails now getting delivered. The delay is not fully resolved just yet, but real progress is being made with the email provider.
We understand it's been frustrating for those of you that rely on email notifications for your print orders, and we're working hard to see this fully resolved. - Identified · UTC
Apologies, we spoke too soon. Our email provider indicated it was resolved, but we're back to delays again.
In addition to resolving this issue, we are working to get alerts built right into your Control Center when there are system issues like this, to keep your team better informed. - Monitoring · UTC
The email delay has been mostly resolved. Notification emails are flowing right now, you should receive all delayed emails from the past hour or so. We'll monitor things until we're sure there are no further issues.
- Identified · UTC
The email delivery provider that handles all the notifications for file transfers is currently experiencing delays. They are working on the issue, and we will update here when it is resolved.
In the meantime, make sure to keep an eye on the "Transfers" screen in your Control Center. You can turn on desktop notifications to get instant alerts when a transfer is received.