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Resolved
Email delays with file transfer notifications

Started
February 03, 2023 at 4:40 PM
Status
Resolved after about 2 hours

Impact

Operational
Affected
Email delivery
  • Resolved
    February 03, 2023 at 6:52 PM

    Email delivery for file transfer notifications is back to normal.

  • Monitoring
    February 03, 2023 at 6:40 PM

    Emails are being delivered more rapidly now and you should be seeing normal delivery times shortly.

  • Identified
    February 03, 2023 at 4:40 PM

    We are seeing delivery delays with file transfer notification emails. Our email delivery provider has confirmed they are working on the issue.

    You should still be receiving these notification emails, but they might be taking longer than normal to reach your inbox.

    In the meantime, make sure to keep an eye on the "Transfers" screen in your Control Center. You can turn on desktop notifications to get instant alerts when a transfer is received.

    https://updates.reproconnect.com/en/desktop-notifications