ReproConnect - Notice history

All systems operational

Planroom websites - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Control center - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Document viewing - Operational

Email delivery - Operational

Electronic bidding - Operational

FileRocket file transfers - Operational

Support system - Operational

Notice history

Jan 2023

No notices reported this month

Dec 2022

Email delays with file transfer notifications
  • Resolved
    Resolved
  • Monitoring
    Monitoring

    We are seeing significant numbers of emails now getting delivered. The delay is not fully resolved just yet, but real progress is being made with the email provider.

    We understand it's been frustrating for those of you that rely on email notifications for your print orders, and we're working hard to see this fully resolved.

  • Identified
    Identified

    Apologies, we spoke too soon. Our email provider indicated it was resolved, but we're back to delays again.

    In addition to resolving this issue, we are working to get alerts built right into your Control Center when there are system issues like this, to keep your team better informed.

  • Monitoring
    Monitoring

    The email delay has been mostly resolved. Notification emails are flowing right now, you should receive all delayed emails from the past hour or so. We'll monitor things until we're sure there are no further issues.

  • Identified
    Identified

    The email delivery provider that handles all the notifications for file transfers is currently experiencing delays. They are working on the issue, and we will update here when it is resolved.

    In the meantime, make sure to keep an eye on the "Transfers" screen in your Control Center. You can turn on desktop notifications to get instant alerts when a transfer is received.

AWS issue impacting FileRocket transfers
  • Resolved
    Resolved
  • Monitoring
    Monitoring

    We are seeing improvements, upload forms are now loading normally. AWS is still working on a full resolution of the network issue and we'll monitor the situation.

  • Identified
    Identified

    AWS has reported network connectivity issues in the Ohio datacenter. This is having an intermittent impact on FileRocket, affecting both user uploading and admin downloading of files.

    We will update as soon as we have more information.

Nov 2022

No notices reported this month

Nov 2022 to Jan 2023

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